These terms govern the relationship between you as a customer (the “Customer”) and Memos AS (“Medepad”) when purchasing and using the Medepad service.

By registering, signing in or using the service, you confirm that you have read, understood and accepted these terms.

Medepad offers a cloud-based solution for automatic note writing and real-time transcription, developed specifically for healthcare professionals.

The solution can be used in a web browser or on mobile and requires BankID sign-in. Medepad may supply microphones as additional equipment for PC users.

• All prices exclude value-added tax.
• Payment is made by card.
• For annual agreements with a commitment period, the full amount is invoiced in advance.

• A subscription without a commitment period may be cancelled with one month’s notice, effective from the first day of the following month.
• A subscription with a commitment period may be cancelled at the end of the agreement period.
• Cancellation must be sent in writing to info@medepad.com.

For customers who are consumers (including sole proprietorships), the Norwegian Right of Withdrawal Act applies. You may withdraw from the purchase within 14 days of ordering by emailing info@medepad.com.

If the service starts before the withdrawal period ends, you must pay for the period during which the service was available.

Access to the Medepad service is granted immediately after the order is completed and you sign in with BankID. Any physical equipment (microphones) is normally shipped within five working days.

• The Customer is responsible for using the service in accordance with applicable laws and regulations, including the Health Personnel Act and GDPR.
• The Customer is the data controller for all personal data processed through Medepad.
• User accounts and sign-in information must be kept confidential.

• Medepad is a data processor under GDPR.
• Medepad provides the service “as is” and disclaims liability for indirect losses.
• In the event of downtime or errors, Medepad will make reasonable efforts to restore normal operation as soon as possible.

Any defects or shortcomings in the service must be reported to info@medepad.com within a reasonable time.

Medepad will attempt to remedy errors without undue delay.

Medepad may update these terms with 30 days’ notice. New terms are published at medepad.com.

The agreement is governed by Norwegian law. The parties will attempt to resolve disputes amicably. If that is unsuccessful, the Oslo District Court will decide the matter.